HOW WE HELPED
We offered early-stage technical consulting, telephony expertise, software development, and the tools to administer their complex telephony infrastructure. Weave's communication platform demanded high availability, even while integrating with third-party practice management systems, managing hosted communications, and administering time-sensitive signalling. Creating an elegant solution to the end user requires addressing those types of complexities in your platform. Weave presented some interesting challenges. They needed to facilitate secure communication between cloud-based SIP services and patient data that resided on the LAN, behind a firewall that Weave doesn't control. In Weave’s case, we leveraged FreeSWITCH’s legendary flexibility alongside other Weave software components to enable unique SIP profiles to overcome NATing issues.
WHAT WE DID
"They helped craft every part of our infrastructure, our technology and made a lot of those early decisions that we still use today... They care almost more about our success than about their success. And they know if we succeed, they succeed. So without reservation I would choose Start Studio again."
Weave sits at the center of dental practice and patient communication. Here's an example: a patient calls the dentist. The call is routed through Weave's hosted communications platform. Before a phone even rings at the dental practice, Weave has already compiled a list of actions to take on that phone call. Upon answering, Weave's desktop software provides the receptionist with important information such as birthdays, balance due, how long it’s been since their last visit, etc. The application records the call and creates a record so that dental offices can provide more personalized communication with that patient in the future. In the end, Weave turns a simple phone call (or any communication) into a chance to generate revenue and improve customer service.