Weave
Personalized telephony for dental practices
HOW WE HELPED
We offered early-stage technical consulting, telephony expertise, software development, and the tools to administer their complex telephony infrastructure. Weave's communication platform demanded high availability, even while integrating with third-party practice management systems, managing hosted communications, and administering time-sensitive signalling. Creating an elegant solution to the end user requires addressing those types of complexities in your platform. Weave presented some interesting challenges. They needed to facilitate secure communication between cloud-based SIP services and patient data that resided on the LAN, behind a firewall that Weave doesn't control. In Weave’s case, we leveraged FreeSWITCH’s legendary flexibility alongside other Weave software components to enable unique SIP profiles to overcome NATing issues.
View WeaveIN ACTION
Weave sits at the center of dental practice and patient communication. Here's an example: a patient calls the dentist. The call is routed through Weave's hosted communications platform. Before a phone even rings at the dental practice, Weave has already compiled a list of actions to take on that phone call. Upon answering, Weave's desktop software provides the receptionist with important information such as birthdays, balance due, how long it’s been since their last visit, etc. The application records the call and creates a record so that dental offices can provide more personalized communication with that patient in the future. In the end, Weave turns a simple phone call (or any communication) into a chance to generate revenue and improve customer service.
THE TECH
Hosted PBX Development: Weave provides to its dental practices easy-to-use, hassle-free hosted communications that are ready to grow with the practice. Dental practices find this far more convenient and flexible than their traditional approach to telecom (dinosaur PBXs). Systems Management: Weave can create an entire hosted telephony platform by running one simple Salt command. Within 30 minutes, servers--physical, virtual, and geographically dispersed--are configured perfectly and ready for production. FreeSWITCH Development: Weave is so much more than its underlying technical components, but the flexibility and power of FreeSWITCH enabled Weave to achieve an incredibly high level of integration and sophistication.
Additional Projects
Tell Us About Your Project
Get in touch to see how we can help you achieve your goals.